Refund Policy

Padel Vision uses a credit-based system. Credits are consumed the moment an analysis begins.

Once credits are used, they cannot be refunded under any circumstances.

This complies with EU rules for digital goods where the consumer explicitly waives withdrawal rights.

Unused credits may be refunded within 14 days of purchase only if:

• The credits have not been used in any analysis
• The user requests a refund in writing at billing@padelvision.app

If credits were purchased as part of a bundle or promotion, the refund will reflect the effective per-credit price.

To comply with EU consumer protection law, by clicking "Purchase" on the credits page, you confirm:

"I agree to immediate delivery of digital credits and acknowledge that I lose my right of withdrawal once the analysis begins."

This notice is displayed on the credits page before purchase. Completing the purchase constitutes your acceptance of these terms.

If Padel Vision introduces subscriptions:

• Subscriptions can be canceled anytime
• No refunds are issued for partial billing periods
• Access remains available until the cycle ends

If you believe you were incorrectly charged, contact billing@padelvision.app. Verified errors will be refunded immediately. This includes accidental duplicate purchases.

If a chargeback is filed for credits that were used:

• The user's account may be suspended or terminated
• Outstanding balances may be pursued
• Refund eligibility may be revoked

We strongly encourage contacting us before initiating a dispute.

If a technical issue on Padel Vision's side prevents the analysis from running:

• Consumed credits will be restored, or
• An equivalent value credit refund will be issued

This applies only to confirmed platform-side failures.

For refunds, billing inquiries, or technical payment issues:

Email: billing@padelvision.app
Operator: Enko Group B.V.
Fregelaan 69, 1062 KL Amsterdam, The Netherlands
KVK: 75351641
VAT: NL860249542B01