We're here to help with any questions about Padel Vision.
Credits are used for video scans. 1 credit = 1 video scan. New users get 1 free credit to start.
Unused credits can be refunded within 14 days of purchase. Once credits are used to start a video scan, they cannot be refunded. See our Refund Policy for details. Learn more →
Video scans can fail due to poor video quality, unsupported formats, or temporary server issues. If your video scan fails, credits are automatically restored. Try re-uploading or contact support.
We support MP4, MOV, and WebM formats. For best results, use good lighting and a stable camera angle that captures the full court.
Our AI provides helpful insights but is not a replacement for professional coaching. Results may vary based on video quality and camera angle. See our AI Disclaimer for more details. Learn more →
You can request account deletion by emailing privacy@padelvision.app. All your videos and personal data will be permanently removed.
We typically respond within 24-48 hours on business days. For urgent billing issues, please include your account email and transaction details.