We're here to help with any questions about Padel Vision.
Credits are used to analyze your padel videos. 10 credits = 1 minute of video. A typical 5-minute video costs about 50 credits. New users get 100 free credits to start.
Unused credits can be refunded within 14 days of purchase. Once credits are used to start an analysis, they cannot be refunded. See our Refund Policy for details. Learn more →
Analysis can fail due to poor video quality, unsupported formats, or temporary server issues. If your analysis fails, credits are automatically restored. Try re-uploading or contact support.
We support MP4, MOV, and WebM formats. For best results, use good lighting and a stable camera angle that captures the full court.
Our AI provides helpful insights but is not a replacement for professional coaching. Results may vary based on video quality and camera angle. See our AI Disclaimer for more details. Learn more →
You can request account deletion by emailing privacy@padelvision.app. All your videos and personal data will be permanently removed.
We typically respond within 24-48 hours on business days. For urgent billing issues, please include your account email and transaction details.